Employee Experience Generalist (f/m/d)

Sacramento, CA, US⎜Hybrid

Cropster is the market leader in software for the specialty coffee industry. We work with farmers, exporters, importers, and roasters in over 90 countries around the world to help them deliver a better cup of coffee in a sustainable way.

We’re a fast-growing business that is highly focused on our customers and the benefits we can bring them through close collaboration—with a successful history of over 15 years. We also believe that work-life balance is more than a catchphrase, it is a part of our success. We encourage empowerment and taking over responsibilities. We provide our team with room to grow within our organization and to develop their interests and expertise whatever their current experience level. We are committed to building a culture of inclusion and embracing diversity in all its forms. We offer fair and competitive pay and we look at factors like your experience and individual qualifications to determine our offer, which includes benefits like an educational budget, an endless stream of really great coffee, as well as medical and dental insurance. We also make our best possible offer upfront—no games.

We strongly believe that Employee Experience (EX) is the product of all interactions that every employee has with our organization. It includes everything from the first contact as a potential recruit to the last interaction after the end of employment.

About the role

In the role of an Employee Experience (EX) Generalist, your main focus is to create a positive environment for our potential future and current employees throughout the entire employee life cycle and across various states. You are part of the global EX team and will report to the EX Team Lead who is located in Austria. You are going to own the US-related EX activities and translate the global strategies into your local context to provide our employees with a consistent employee experience throughout all locations.

This position is offered part-time (a minimum of 25 hours) or full-time with a preferred location in Sacramento, CA.

What you'll do

  • Strengthen our employer brand locally and run recruiting activities for our US positions with a strong focus on exceptional candidate experience and in partnership with local and global leadership.
  • Following and improving on current onboarding procedures to ensure a smooth onboarding experience for our new Cropster team members including but not limited to offer extension, I9, payroll set up, and first-day presentation.
  • Ensuring a compliant and accurate time and PTO tracking for our US team, including bi-weekly closure for payroll purposes and the actual execution of payroll.
  • Owning the administration and yearly negotiation of various local benefits (e.g dental, medical, vision,…) and maintenance and improvement of our current employee handbook and its policies (e.g. work from home, travel, wellbeing budget, volunteer work,…).
  • Keeping yourself and the organization up to date with state and federal laws and other relevant legislations and translating them into our context.
  • Bring in your perspective and experience on various topics including but not limited to compensation and benefits, recruiting, and employer branding to ensure we meet the needs of our US team and follow local best practices.
  • Build trust and be the team's advocate and trusted go-to person in EX-related questions and a sparring partner to the local and global leadership team.
  • Supporting global initiatives across different aspects of employee experience such as salary benchmarking, training coordination, employee surveys, etc.

We are looking for someone with

  • A minimum of 2-3 years of experience in the field of HR Management, HR Generalist, HR Services, or Recruiting.
  • A bachelor’s degree or equivalent education in the field of Human Resource Management or similar, SHRM-CP, SHRM-SCP, PHR, or SPHR certification a plus.
  • The knowledge and confidence to run payroll for a small to medium-sized team (10-15 employees).
  • A solid understanding of relevant state and federal regulations (including EEOC, FLSA, FMLA, ADA, etc.) and how to keep an organization legally compliant.
  • Excellent written and spoken communication skills in English, additional languages are a plus.
  • A “customer”-first mindset - someone who understands to deliver outstanding employee experience.
  • The skill to build trustful relationships with employees and leaders alike.
  • The ability to act with integrity, professionalism, and confidentiality at all times.
  • A strong focus on accuracy and the ability to distill data into a concise analysis with clear recommendations that consider impact, risk, and long-term need.

That said, we’d be particularly delighted to hire someone with

  • Experience working across different countries and time zones.
  • Experience working with Gusto or other payroll and/or HRIS systems.
  • An understanding of the software and/or specialty coffee industry.
  • The appetite to grow and deepen your responsibility level within Cropster.

At this point, Cropster will only employ those who are, now and in the future, legally authorized to work in the USA for this opening. This position requires the ability to travel up to approximately 10-15% of the time.

Why you might want to work with us

  • We're small, so there are no layers of bureaucracy to work through.
  • You can have a huge impact here.
  • We care about our people as much as we care about our customers. Work-life balance is not only a catchphrase for us and flex time and home office are a given.
  • Feedback equals growth for us. Welcoming and sharing insights help us grow personally and professionally.
  • People working in the coffee industry are passionate, open, inspiring, and just pure joy to work with. There are not many industries that can claim that.
  • Purpose. Our ❤ beats for coffee and its industry—from producer to barista—and our work has a lasting impact on it.
  • We have a deep appreciation for a good cup of coffee and don’t get through the day without (at least) one.

Why you might not want to work with us

  • We’re small, we don't have processes for everything. If you need 100% structure and prefer micromanagement, we won't make you happy.
  • We grow and move at a steady pace and still learn new things as we go. If you’re reluctant to change and like things the way they are, we’re probably not a perfect match.
  • If the things mentioned in the why you might want to work with us section aren’t for you.