How does the volume part of your package pricing work?
Volume is based on the green coffee you roast each calendar month and is separate from your package price. For this reason it also appears as a separate line item on your invoice.
The first 250 kg/500 lbs of green coffee roasting each month is included in the package price (Foundation & Professional). Volume pricing is degressive, meaning, the price per kilo/pound of green coffee consumed decreases as your volumes increase.
For example:
If you roast 500 kg of green coffee per month and you are on the Foundation package the volume charge will be 3.4 cents per kg or 17.00 per month in addition to the monthly package.
If you roast 5,000 kg of green coffee per month and you are on the Foundation package the volume charge will be 2.8 cents per kg or 139.00 per month in addition to the monthly package
For more examples please use the Volume price calculator.
When will I receive my first bill?
Your first bill will be calculated at the beginning of the month following the end of your 14-day free trial. You will then receive your bill monthly at the beginning of each month and it will be updated based on the previous month’s volume. Please note: your initial bill may take longer based on the start date of your trial (your first roast) and other factors.
What payment methods does Cropster accept?
We currently accept a wide range of credit cards. To ensure interruption-free service, please update your payment profile within C-sar.
How do I contact the accounting department?
Please send an email to accounting@cropster.com
How will I receive my bill?
You will receive your bill via email every month. If you don’t see your invoice please check your junk/spam folder for the first bill and add its email to your white list/preferred sender list to ensure you always see them. Bills will also be available within the billing section of C-sar (coming in autumn 2020).
How do I change my credit card on file or add a new credit card to my account?
Please log on to C-sar and update your credit card there.
I need a W9 for tax purposes (applicable for customers in the United States only)
Please contact us at accounting@cropster.com to obtain this.
(Please note: not all clients are subject to receive a 1099 based upon their classification.)
How do I add a new contact or remove an old contact used for billing purposes (e.g. where invoices are sent)?
Please refer to our C-sar Billing permissions manual: (requires login)
Adding a user
To add a user to your account follow these steps:
- Log in to our online platform C-sar.
- Go to Settings > Users in the upper right hand corner.
- Click on + Invite User to the right.
- Enter the Full name and the Email-address of the person you want to invite to your group.
- Assign a role or set up a customized user profile.
- Click Invite user to send an Email invitation.
Billing
Selecting the Billing permission will allow the user to view billing related information only.
