When will I receive my first bill?

Your first bill will be calculated at the beginning of the month following the end of your 14-day free trial. You will then receive your bill monthly at the beginning of each month and it will be updated based on the previous month’s volume. Please note: your initial bill may take longer based on the start date of your trial (your first roast) and other factors.

What payment methods does Cropster accept?

We currently accept a wide range of credit cards. To ensure interruption-free service, please update your payment profile within C-sar.

How do I contact the accounting department?

Please send an email to accounting@cropster.com 

How will I receive my bill?

You will receive your bill via email every month. If you don’t see your invoice please check your junk/spam folder for the first bill and add its email to your white list/preferred sender list to ensure you always see them. Bills will also be available within the billing section of C-sar (coming in autumn 2020).

How do I change my credit card on file or add a new credit card to my account?

Please log on to C-sar and update your credit card there.

I need a W9 for tax purposes (applicable for customers in the United States only)

Please contact us at accounting@cropster.com to obtain this.  
(Please note:  not all clients are subject to receive a 1099 based upon their classification.)

How do I add a new contact or remove an old contact used for billing purposes (e.g. where invoices are sent)?

Please refer to our C-sar Billing permissions manual: (requires login)

Adding a user
To add a user to your account follow these steps: 

  1. Log in to our online platform C-sar.
  2. Go to Settings > Users in the upper right hand corner.
  3. Click on + Invite User to the right.
  4. Enter the Full name and the Email-address of the person you want to invite to your group.
  5. Assign a role or set up a customized user profile.
  6. Click Invite user to send an Email invitation.

Selecting the Billing permission will allow the user to view billing related information only.