When will I receive my first bill?
Your first bill will be calculated at the beginning of the month following the end of your 14-day free trial. You will then receive your bill monthly at the beginning of each month and it will be updated based on the previous month’s volume. Please note: your initial bill may take longer based on the start date of your trial (your first roast) and other factors.
What payment methods does Cropster accept?
We currently accept a wide range of credit cards. To ensure interruption-free service, please update your payment profile within C-sar.
How do I contact the accounting department?
Please send an email to firstname.lastname@example.org
How will I receive my bill?
You will receive your bill via email every month. If you don’t see your invoice please check your junk/spam folder for the first bill and add its email to your white list/preferred sender list to ensure you always see them. Bills will also be available within the billing section of C-sar (coming in autumn 2020).
How do I change my credit card on file or add a new credit card to my account?
Please log on to C-sar and update your credit card there.
I need a W9 for tax purposes (applicable for customers in the United States only)
Please contact us at email@example.com to obtain this.
(Please note: not all clients are subject to receive a 1099 based upon their classification.)
How do I add a new contact or remove an old contact used for billing purposes (e.g. where invoices are sent)?
Please refer to our C-sar Billing permissions manual: (requires login)
Adding a user
To add a user to your account follow these steps:
- Log in to our online platform C-sar.
- Go to Settings > Users in the upper right hand corner.
- Click on + Invite User to the right.
- Enter the Full name and the Email-address of the person you want to invite to your group.
- Assign a role or set up a customized user profile.
- Click Invite user to send an Email invitation.
Selecting the Billing permission will allow the user to view billing related information only.