Discontinuation of Cropster AmbientSensor
As part of our ongoing efforts to streamline and improve our product offerings, we have made the decision to discontinue services for the Cropster AmbientSensor on October 15, 2024. This decision means that the AmbientSensor will no longer be available for use or supported within Cropster’s platform.
This decision was not made lightly, and we want to assure you that our dedication to providing the best possible tools for coffee professionals remains steadfast. Our commitment to enhancing your experience and supporting your business growth continues to be our top priority.
We deeply appreciate the support and enthusiasm you have shown for the Cropster AmbientSensor and we are grateful for your continued support. For a list of common questions, please see below.
Why are you discontinuing the Cropster AmbientSensor?
We’re discontinuing the Cropster AmbientSensor due to a lack of sufficient interest to make the associated costs sustainable. While we believe it is a good idea, it is not practical to support it at this time. This decision allows us to focus on developing new features and enhancements that will ultimately provide a better experience for all Cropster users.
What will happen to my Cropster AmbientSensor after October 15, 2024?
After October 15, 2024, the AmbientSensor will be discontinued and will no longer be operational within the Cropster platform. All AmbientSensor data will disappear.
Will I still have access to my AmbientSensor data?
No, your data from the AmbientSensor will not be available on the Cropster platform after October 15, 2024. We recommend exporting your data by printing a pdf of each page before this date as it will not be retrievable.
Will there be a replacement or new version of the AmbientSensor in the future?
As of now, there is no planned replacement or new version for the AmbientSensor. We are always exploring new opportunities and partnerships to expand our hardware offerings.
Is there a discount or refund available for the AmbientSensor?
No, we are not offering any discounts or refunds for the AmbientSensor. This is in alignment with our Terms of Service.
What should I do with my AmbientSensor device? Can I return it?
We are not accepting returns for the AmbientSensor device. However, since the device is built on a Raspberry Pi, it can be repurposed for other projects or recycled according to local electronic waste guidelines.
How can I request support during this transition?
If you need support during this transition, please contact our customer success team. They are available to assist you with any questions or concerns you may have.