12:20 Nawar discusses challenges to COGS and how Stitch Coffee communicated this to his customers.
14:45 Anne Cooper talks about shrinking profit margins and the importance of costing coffee properly.
19:30 Sum discusses Coffee Project NY manages their overhead and price increases.
34:00 The panelists discuss customer expectations, the importance of quality, and how innovation is essential.
51:35 David Pohl shares a story about logistics delays, final product quality, and meeting customer commitments.